1. Information We Collect

Personal Information

When you register and use Crypteller, we collect:

• Name, email address, and phone number
• Government-issued ID for KYC verification
• Proof of address documents
• Date of birth and nationality
• Mobile money account details
• Cryptocurrency wallet addresses

Transaction Information

• Transaction history and trading activity
• Deposit and withdrawal records
• Mobile money transaction references
• Blockchain transaction hashes

Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Login timestamps and activity logs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and verify payments
• Comply with KYC/AML regulations
• Prevent fraud and enhance security
• Send important notifications about your account
• Improve our platform and user experience
• Respond to customer support requests
• Comply with legal obligations

3. Information Sharing

We may share your information with:

Service Providers

• Mobile money providers (MTN, Airtel)
• KYC verification services
• Payment processors
• Cloud hosting providers
• Analytics services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, privacy, safety, or property
• Prevent fraud or illegal activities

4. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission
• Encrypted storage of sensitive information
• Two-factor authentication (2FA)
• Regular security audits and penetration testing
• Access controls and employee training
• Secure data centers with 24/7 monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (minimum 5 years for financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Objection: Object to certain processing of your data
• Restriction: Request limitation of data processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@crypteller.io

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content
• Enhance security

You can control cookies through your browser settings, but disabling them may affect platform functionality.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Crypteller is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Uganda. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or platform notification. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: